Unimaq are recognized as a global leader in beverage can ‘decorators’ who are celebrating 20 years of business. Unimaq make use of 3rd party SIP devices on their MiVoice Office using a combination of Bria on iPhones and Android devices, along with X-lite softphones on laptops.
This allows Unimaq staff that are located across the globe to make internal calls to members of staff situated at their head office in Wrexham, UK. Unimaq have members of staff that only have a 3rd party SIP devices as their phone, but also have staff using a desk phone as well as a 3rd party SIP devices.
The Dynamic Extension Express feature allows users with a desk phone and a SIP device to have “one” number, taking away the need for staff to remember 2 ext. numbers.
Established in 2004, Ellis Whittam is a market leader in Employment Law & HR and Health & Safety. At the heart of their communications solution is the MiVoice Office.
Ellis Whittam’s main office is located in Cheshire where they house their MiVoice office, with approximately 32 remote workers across the country. Within their Cheshire office they have a team that use Maximizer CRM software along with Xarios Phone Manager for click to dial, and screen popping. Supervisors run daily reports using MBD (Mitel Business Dashboard) and all calls are recorded on a Xarios Call Recorder. Xarios provide bespoke integration of their products with their ‘professional services’ team.
The bespoke work that Ellis Whittam have had now enables clients not only access call transcripts in their client portal but also the call its-self. After a client has finished talking to a lawyer, the call is securely uploaded into their client portal and can be played back by the client.